Enterprise Portfolio
Architectural Solutions & Enterprise Impact.
Explore mission-critical enterprise platforms, Pega Customer Decision Hub implementations, automated release lifecycles, and large-scale telecom orchestrations delivered across my career.
4
Flagship Platforms
100%
Error Elimination
5+
Global Operators
12+
Years Enterprise Scale
Customer Decision Hub (CDH) – Campaign Management Application (CMA)
Implementation of Pega Customer Decision Hub (CDH) leveraging Campaign Management Application (CMA) to deliver personalized, data-driven customer engagement strategies.
Key Contributions & Architectural Highlights
- Designed and implemented Next-Best-Action (NBA) strategies aligned with business goals and customer context.
- Configured arbitration logic to balance propensity, business value, and eligibility constraints.
- Implemented engagement and contact policies to control customer fatigue and improve experience.
- Worked on segmentation and real-time decisioning use cases.
- Collaborated with business stakeholders to translate marketing requirements into decision strategies.
- Improved customer engagement by optimizing arbitration strategies and contact policies aligned with business goals.
Measurable Outcome & Value
Optimized arbitration strategies and contact policies to significantly enhance customer engagement while preventing communication fatigue.
Autopilot – ECM Release & Operations Automation Platform
Enterprise automation platform built to eliminate manual effort and human errors while promoting catalog and device changes across environments (DEV, SIT, PP, PROD) in Ericsson.
Key Contributions & Architectural Highlights
- Designed Pega-first, release-driven workflows with clear case lifecycle and governance.
- Modeled environment-wise stages with approvals, SLAs, and escalation routing.
- Implemented decision-driven flows supporting multiple catalog and device operations.
- Integrated with ECM APIs for activation, export/import, and release promotion.
- Orchestrated CI/CD pipelines (Bamboo) for automated environment movement.
- Implemented role-based feature visibility separating B2B and B2C users.
- Designed exception handling and reprocessing for failed promotions.
- Achieved 100% elimination of human errors and reduced release turnaround time.
Measurable Outcome & Value
Achieved 100% elimination of human errors and drastically reduced release turnaround time across all environments.
S-NOC Telecom Customer Services Platform
Java-based BPM platform designed to manage telecom service requests across multiple operators. The system implemented workflow-driven lifecycle management, approvals, integrations, and SLA-controlled operations — concepts directly aligned with enterprise case management platforms such as Pega.
Key Contributions & Architectural Highlights
- Designed workflow-driven request lifecycle architecture similar to case management models.
- Built structured intake flows for customer onboarding and service requests.
- Implemented approval-based routing and escalation handling.
- Integrated with Inventory, Billing, and Charging systems via APIs.
- Orchestrated multi-step backend provisioning workflows.
- Developed event-driven notifications for lifecycle state changes.
- Implemented tracking and auditability mechanisms for service requests.
- Led delivery across international telecom deployments.
- Mentored developers and enforced coding standards.
Measurable Outcome & Value
Successfully led delivery across tier-1 international telecom operators, orchestrating multi-system provisioning workflows with high auditability.
Aristos – E-Strategy MnM Migration
Enterprise telecom platform modernization project migrating a legacy ATG-based system to Spring framework. The application supported managed services customers in creating and tracking trouble tickets, viewing alarms, monitoring managed sites via map interfaces, and interacting with AT&T service operations.
Key Contributions & Architectural Highlights
- Migrated enterprise modules from ATG framework to Spring-based architecture.
- Designed and developed backend components for the MnM (Maps & Maintenance) module.
- Implemented business logic using Core Java, Spring, and Hibernate.
- Developed delegates, handlers, helper classes, and validation layers.
- Supported Web Services integration for ticketing and service communication.
- Debugged production issues and stabilized application running on WebLogic & Karaf.
- Wrote JUnit test cases using Mockito and improved code coverage with EclEmma.
- Resolved Sonar code quality issues to meet enterprise standards.
- Collaborated with cross-functional teams in Agile delivery environment.
Measurable Outcome & Value
Modernized critical trouble-ticketing and site monitoring services for AT&T, improving application stability, test coverage, and code maintainability.
Need High-Impact Decisioning or Automation?
Whether architecting Next-Best-Action strategies in Pega CDH, streamlining release lifecycles, or designing resilient telecom backend workflows, let’s discuss how to bring value to your projects.